Questions for and about your collection agency

If you get doing what you are doing then you will keep getting what you are getting.

  •  Out of every 20 accounts you send to your collection agency how many accounts would you say they collect?
  • Are they even working the accounts?
  • What type of reports do the they send you?
  • How do you get accounts over to them?
  • Have they verified that they are complaint with TCPA?
  • How often do you hear from your collection agency?
  • Would you like to reduce the amount going to a collection agency?
  • In the time you’ve been with your agency, how has your business changed?
  • Who is the ‘bill collector’ in the eyes of your patient?

I have these discussions on a daily basis. Let us show naother way.

Mike – 847-594-8800

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Patient Balances – How Important are those funds?

Last month a lab director sent this quote in an email to her CFO and Director of Patient Accounts:  “I think we should leave no stone unturned in trying to recover every penny possible, as quickly as possible. Would you mind, please, setting up a time to talk to Mike and let me know your thoughts afterwards?”

Indeed while the balances are relatively small, the volume represents a significant Accounts Receivable balance month-to-month. Early intervention is key. Internal efforts are expensive and you have to ask, if they ignore 2 requests what difference will 3 more requests make?  A seamless interface utilizing third party intervention is the answer.

Mike 847-594-8800

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