Last month a lab director sent this quote in an email to her CFO and Director of Patient Accounts: “I think we should leave no stone unturned in trying to recover every penny possible, as quickly as possible. Would you mind, please, setting up a time to talk to Mike and let me know your thoughts afterwards?”
Indeed while the balances are relatively small, the volume represents a significant Accounts Receivable balance month-to-month. Early intervention is key. Internal efforts are expensive and you have to ask, if they ignore 2 requests what difference will 3 more requests make? A seamless interface utilizing third party intervention is the answer.